Dear Customer,

Please be informed that there was an incident impacting the operation of the Soprano Asia Messaging Platform which lasted for a brief period. It specifically impacted the Enterprise Smart Messaging Suite platform. The issue was promptly mitigated, and services were fully restored within minutes.

Event description: Service Incident.

Impacted Services: All services including portal access and API.

Start time: 19/10/2025 - 03:11 SGT GMT+8 (18/10/2025 19:11 UTC)

End time: 19/10/2025 - 03:23 SGT GMT+8 (18/10/2025 19:23 UTC)