Dear Customer,
We are writing to inform you that Soprano Asia Messaging Platform is still experiencing a service issue, in which we are still observing elevated messaging latency across the platform.
Event description: Service Issue
Impacted Services: SMS OTP
Start time: 21/08/2025 - 08:01 PHT
Our engineering teams are actively performing a deep-dive investigation into the underlying services to identify the root cause.
We appreciate your patience and will provide updates as soon as more information becomes available.
