Dear Customer,

We are writing to inform you that we will be performing maintenance work on the Soprano Asia Messaging Platform.

Reference: PCR-6696

Description: Release of new Software version with patches and enhancements.

Maintenance start time: 31/07/2025 - 03:00 PHT

Maintenance end time: 31/07/2025 - 07:00 PHT

Impact: No service impact is expected.

We will email you at the beginning and end of the maintenance period.

Dear Customer,

We would like to inform that the issue on Soprano Asia Messaging Platform has been restored

Event description: Service Issue

Impacted Services: OTP SMS

Start time: 11/07/2025 - 22:28 GMT+8

End time: 12/07/2025 - 00:16 GMT+8

Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: We observed intermittent disconnection towards Network connection impacting SMS delivery.

Impacted Services: SMS processing delay

Start time: 11/07/2025 - 22:28 GMT+8

Recovered around 23:35 GMT+8 and observed again around 23:53 GMT+8

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.