System Status

Welcome to the Soprano Design Platform Status page. Below you will find real-time information about the status of the platform and services we provide.

All systems are operational

Notifications

Saturday 23rd August 2025

Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - FINAL, scheduled 7 months ago

Dear Customer,

We are writing to inform you that we have completed the maintenance work on the Soprano Asia Messaging Platform.

Maintenance start time: 23/08/2025- 02:30 SGT

Maintenance end time: 23/08/2025- 05:11 SGT

Impact: None

Soprano Asia Messaging Platform - Notice of Planned Service Maintenance - START, scheduled 7 months ago

Dear Customer,

We are writing to inform you that the maintenance work on Soprano Asia Messaging Platform is about to start.

Our team will notify you after the work has been completed.

Friday 22nd August 2025

No incidents reported

Thursday 21st August 2025

Soprano Asia Messaging Platform - Notice of Service Impacting Issue - RESOLVED

Dear Customer,

We would like to inform that the root cause of the fault on Soprano Asia Messaging Platform has been identified and addressed. Full service functionality has been restored, and we are currently monitoring the platform to ensure continued stability following the event.

Event description: Service Issue

Impacted Services: SMS OTP

Start time: 21/08/2025 - 08:01 PHT

End time: 21/08/2025 - 10:40 PHT

We appreciate your patience and understanding during this time.

Soprano Asia Messaging Platform - Notice of Service Impacting Issue - UPDATE

Dear Customer,

We are writing to inform you that Soprano Asia Messaging Platform is still experiencing a service issue, in which we are still observing elevated messaging latency across the platform.

Event description: Service Issue

Impacted Services: SMS OTP

Start time: 21/08/2025 - 08:01 PHT

Our engineering teams are actively performing a deep-dive investigation into the underlying services to identify the root cause.

We appreciate your patience and will provide updates as soon as more information becomes available.

Soprano Asia Messaging Platform - Notice of Service Impacting Issue

Dear Customer,

We are currently experiencing a service issue with Soprano Asia Messaging Platform.

Event description: Service Issue

Impacted Services: SMS OTP

Start time: 21/08/2025 - 08:01 PHT

Our team are working to resolve the issue as soon as possible and will be in touch with an update very soon.

Wednesday 20th August 2025

No incidents reported

Tuesday 19th August 2025

No incidents reported

Monday 18th August 2025

No incidents reported

Sunday 17th August 2025

No incidents reported